All product returns must have a Return Authorization number (RA) in order to be accepted and processed. To obtain an RA number please email us at firstname.lastname@example.org or call our main number 1-480-629-5182 or our toll-free number 1-866-639-2055. If using email, please include the following information:
We will respond to your email within 24 hours (excluding weekends and holidays) providing you with a return authorization number (RA) and return address. If the requested return does not meet the criteria for a valid return, you will be informed of such via our reply email.
Returns not accompanied by an RA number will be refused and the parcel returned to the sender. Please print clearly the RA number in at least two conspicuous spots on the outside of all parcels being returned. An RA is only valid for a two-week period from the date of issuance. All products must be returned “Freight Prepaid” shipped via a freight carrier e.g. UPS, FedEx, etc. As a means to expedite the return and credit process, please call (480-629-5182 or 866-639-2055) or email (email@example.com) Car Truck Accessories, LLC with the return tracking number. Products returned via US Mail will be refused.
If a return is due to a manufacturing defect, Car Truck Accessories, LLC will pay for the return shipping charge. Typically, a pre-paid UPS or Federal Express return label will be sent to you for return of the product(s).
All returns are subject to a 15% restocking fee except when an item is being returned due to a manufacturing defect. Any item altered at the request of the customer to include logos and/or monograms is considered a customized product and as such, the price of the logo and/or monogram will be deducted from the amount of credit. Car Truck Accessories, LLC is currently unable to accept returns on used items or items returned more than 30 days after delivery.